The person you'll actually be dealing with
I'm Alan. This is Doug, who's been by my side through most of this. My own dog, and a fairly permanent fixture in the background of my work.
I didn't set out to build a business with a team, a call centre, or layers of handovers between departments. I set out to make sure that when someone loses a pet, they're dealt with by one person, all the way through. That's what I'd have wanted, the times I've lost my own.
Southport, then Wigan, now here
Southport Pet Farewells has been going for a while now, and every family I've looked after under that name, I dealt with personally, start to finish.
Over time, calls started coming in from further out. Wigan. Then Warrington, Stockton Heath, Great Sankey. People who'd found the Southport site, or heard about it from someone, and wanted the same service somewhere closer to home.
I could have told them no, or pointed them elsewhere. Instead I opened up in Wigan, and now here. Nothing about the service changes. It's still me, still the same van, still the same crematorium. Warrington families just don't have to travel as far to get it.
How it actually works
- I collect from your home or vet in Warrington, at no extra cost
- Your pet comes with me to my crematorium in Southport
- I'm the one who carries out the cremation. Not a facility, not a team, me
- I bring your pet's ashes back to your door myself, usually within 72 hours
Why the Southport crematorium, and not somewhere local
I'll be straightforward about this rather than gloss over it. There isn't a crematorium in Warrington. Your pet travels to my purpose-built facility in Southport. I could hide that, but I'd rather you knew exactly what happens and trusted me because of it, not in spite of it.
What I actually care about
- Doing right by every pet, not just the easy ones
- Being straight with people, even when the honest answer is that I can't help with that
- Treating this as a responsibility, not a transaction
If you'd like to talk before deciding anything, I'm on 01925 911850. Happy to just answer questions, with no pressure either way.
Alan
Also runs Southport Pet Farewells and Wigan Pet Farewells
What families say
Alan has looked after families under the Southport Pet Farewells name for years, and the service here is the same one, run by the same person.
Having to make the decision to let your pet go is truly heartbreaking but Alan at Pet Farewells helped to ease our sadness. Alan took care of everything. He collected Tilly from the vets and took her to a beautiful farewell room where we could go and say our last goodbyes to Tilly. Alan has a very calming manner and made us feel confident that Tilly was being looked after with dignity and by someone who really cared.
Need my help?
If your pet has passed, or you need to arrange their care, call or text me whenever you're ready.
Or call 01925 911850 / 07746 883124